Terms & Conditions

BOOKING CONDITIONS:

In order to ensure a guarantee of reservation to the customers and to compensate the hotelier, it is asked for a deposit of 40% of the amount of the stay. In case of abbreviated or canceled stays, these deposits are acquired at the hotel. (Article 1590 of the Civil Code)

CANCELLATION AND BOOKING CONDITIONS:
The reservation is considered firm and final when accompanied by a deposit of 40% of the cost of stay (+ the amount of any supplements).

A reservation is confirmed upon receipt of the 40% deposit received as a deduction. Whatever the date of cancellation, the deposit is kept by the hotel.
The cancellation of a reservation which has been confirmed by the payment of deposit will be admissible only if it is formulated by E-mail or mail.

Attention for stays of one night, the entire stay is charged before the arrival of the customer and not refundable.

MEDIATOR and SETTLEMENT OF DISPUTES:

After having entered the hotelier and in the absence of a satisfactory answer within one month, the client can refer the matter to the Mediator of Tourism and Travel, whose details and referral methods are available on his website: www.mtv.travel.

The mediator: Jean-Pierre TEYSSIER- info@mtv.travel/ 01.42.67.96.68

Rooms are available from 4 pm on the day of arrival.
Rooms must be vacated no later than 11 am on the day of departure.
Late check-out, when possible and upon request, is charged at 50% of the room rate until 17:00 and at 100% of the room rate after this time.

The chalets are at your disposal from 5 pm on the day of arrival.
Cottages must be vacated no later than 10 am on the day of departure.
Departures beyond this time are not permitted.

For late arrivals: after 21:00, it is essential to inform the hotel.

Benefits not consumed during the stay are not subject to any reduction or refund.

We accept credit cards VISA & MASTERCARD. We no longer accept checks.